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General
Can I play as a Male?
How do I earn Passes?
I have lost my progress!
Account Issues
I have lost my Gems/Passes
Purchasing Issues
How do I earn Gems?
*Before You Contact Us*
It's taking a long time to get a response!
Season 4
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How do I create an account?
I'm having trouble logging into my account
Refunds
I made a purchase but did not get my Gems/Passes
The App will not load
Crashing in Episodes
Crashing during Advertisements
Season 2 Day 29 - Wardrobe Issue
Issues in my storyline
My Season 1 progress is not carrying across to The Reunion
Need more help?