You can restart the story by tapping the arrow icon which appears under the currently active or previous episode only. From here, you can choose to restart the Episode, the Day or the whole Story.

When restarting the game, episodes will not cost you passes to unlock, and any premium options and outfits purchased previously will not cost you gems again. You will also not earn gems from completing episodes, as these are only earned when completing episodes for the first time.

Often the restart does not actually freeze - it may seem like it but it just takes quite a while to load. Please try again and wait a few minutes - this should eventually go through.

If this does not go through, or instead you are experiencing crashing when trying to restart, please message our customer support ('contact us') - we can try to help you from there!