If you made a purchase on the app but have not received your Gems and/or Passes, please try the following:
  • Fully close then reopen the app
  • If you made a purchase while logged into an account, ensure you have not been logged out
  • Double check this purchased went through via your device purchase history
If you have tried all of the above and still have not got your purchase, please contact us and we can help resolve this for you!